How do I track my package?

You can track your parcel via the Confirmation Email. Also, you can click Track my Order link on our website.

What is the shipping cost?

we offer a free shipping service to most locations in the world.

What is the shipping time?

The order delivery time consists of two parts:

Processing time. Order verification, quality check and packaging. All orders are processed within 2 business days after the order is placed.

Shipping time. This refers to the time it takes for items to be shipped from our warehouse to their destination. It usually takes 7 to 14 business days to reach the destination, but sometimes it may take longer.

Payment & Ordering

My payment was declined, why?

If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declining.

How do I cancel my order?

Only orders that have not been shipped can be cancelled. Orders can be cancelled by contacting customer service at info@xvzstore.com.

Is my information is securing using this site?

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

What if my address is wrong?

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.

Return & Refunds

What items are returnable?

Items purchased from our online store and within 30 days of order date, and in original condition: resell-able, Unused or undamaged, In the original packaging.

How do I return a product?

You can contact us by email and we will guide you through the return process. For more information you can view our return policy.

Can I change/modify my shipping address/model/color?

Yes, you can. Please contact our Customer Service at info@xvzstore.com. Please note that we can help you modify your order before shipment.

Once your package shipped, we will not be able to change anything.